Last updated November 7, 2026
You can cancel a Higgsify Fashion plan yourself at any time, with no emails or calls. This policy explains what happens to your plan and credits when you cancel, and when we can refund a payment.
01How to Cancel
Cancelling takes less than a minute:
- Sign in and open your Profile page.
- In the Subscription section, choose Cancel Plan and confirm.
- You can also choose Manage Billing to cancel, switch plans or update your card in the Stripe billing portal.
02What Happens After You Cancel
Your plan stays active until the end of the billing period you already paid for, and you are not charged again. When that period ends, your account moves to the Free plan.
Your past creations stay in your Archive, and you can keep downloading them.
03Your Credits
Credits you already received stay on your balance after you cancel, including credits from top-ups, and you can keep using them. Credits have no cash value and are not refunded or exchanged for money when you cancel.
04Refunds
Every generation uses real computing time on third-party AI models, so payments are generally non-refundable once credits from them have been used. We will refund you when:
- You were charged twice for the same plan or top-up.
- A renewal went through after you had already cancelled.
- You ask within 7 days of your first payment and have used none of the credits from it.
- A technical fault on our side stopped you from using what you paid for.
05Failed Generations
If a generation fails, its credits go back to your balance automatically. If they do not, contact us with the date and the model or tool you used, and we will restore them.
06How to Ask for a Refund
Email support@higgsify.com from the address on your account with the payment date and the reason. We reply within 3 business days. Approved refunds go back to the original payment method through Stripe and usually arrive within 5 to 10 business days. Credits from a refunded payment are removed from your balance.
07Changing Plans
You can move to another plan from Manage Billing on your Profile page. The new plan's price and monthly credits apply from your next billing date, unless the billing portal shows otherwise when you confirm.
08Disputes
Please contact us before opening a dispute with your bank, as we can usually sort it out faster. Accounts with an open chargeback may be paused until it is resolved.
09Contact Us
Questions about cancelling or refunds? Email us at support@higgsify.com.